Get in Touch With Us
Got a question about something you've read on parklanegroup.co.uk, spotted an error, or want to suggest a brand for us to look at? This page explains how to get in touch and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch slightly during busier periods.
A quick note on what your message is about — a review query, a correction, a general question — helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews and ratings — how we assessed a particular operator, or why a brand appears where it does in our list of trusted non Gamstop casinos.
- Corrections and updates — welcome offers, terms and game libraries at casinos not on Gamstop change often. If something we've published looks out of date, tell us and we'll check it.
- Content suggestions — if there's a topic around gambling sites not on Gamstop, payment methods, or bonus terms you'd like us to cover in more depth, we're happy to hear it.
- General enquiries about the site — how we operate, how we're funded, or anything else about parklanegroup.co.uk as a publication.
What This Page Is Not For
We're an independent comparison and review site — we're not a casino operator, and we can't access, manage or resolve issues with an individual account, deposit, withdrawal or bonus at any of the brands we cover. For account-specific matters, the operator's own customer support team is the right first point of contact, since they can see your account details and history.
If you're dealing with a dispute over a bonus, a delayed withdrawal or account verification at a specific site, reach out to that casino directly through the live chat or support email listed on its own platform.
Thinking About Self-Exclusion or Support?
If you're getting in touch because you or someone you know is worried about their gambling, please say so in your message. We'll always try to point you towards appropriate independent support resources rather than leave that unanswered. We take this seriously and would rather you reach out than not.
A Word on How We Operate
parklanegroup.co.uk may earn commission when readers sign up through links on our site, including for the operators listed above such as Betmica, Kikibet and Betninja. This never decides how a brand is rated or ranked — our editorial process is kept separate from any commercial arrangement, and we welcome challenge on that if a reader ever feels otherwise.
We're always working to keep our content accurate, current and genuinely useful for readers researching casinos not on Gamstop. If you've spotted something that needs fixing, or simply want to say what worked or didn't work for you, we'd like to hear about it. Thank you for taking the time to read this page — we look forward to your message.